Additional / Special Services

Requests for additional assistance services must be made up to 48 hours before the flight's estimated departure time. Confirmation of these requests requires assessment of flight and equipment availability and, in some cases, contact with other service providers, so if requested within 48 hours of the flight, there may not be enough time for the necessary evaluation, making it impossible to confirm the request.

When booking with a special service (SSR), the passenger must arrive early at the airport to complete all the necessary formalities.

 

NameSSR CodeDescription
Pre-seatn/an/a
Fast TrackFASTn/a
LoungeLOUGn/a
OxygenAOXYInformation liters/minute
Unaccompanied Minor (5 – 11 years)UMNRAge
Additional Assistant (3 months — 5 years)ESHOEx: Child with 2 years
First Excess Bag (up to 48h before travel)ABAGn/a
Second Excess Bag (up to 48h before travel)BBAGn/a
Third Excess Bag (up to 48h before travel)CBAGn/a
BodyboardBODYEx: W-10kg D-60X50X40CM
SurfboardSURFEx: W-10kg D-60X50X40CM
LongboardLONGEx: W-10kg D-60X50X40CM
Golf EquipmentGOLFEx: W-10kg D-60X50X40CM
Diving EquipmentSCUBEx: W-10kg D-60X50X40CM
Fishing EquipmentFISHEx: W-10kg D-60X50X40CM
Musical Instruments up to 23 kgMUSSEx: W-10kg D-60X50X40CM
Musical Instrument 23 kg to 32 kgMUSMEx: W-10kg D-60X50X40CM
Musical Instrument 33 kg to 45 kgMUSLEx: W-10kg D-60X50X40CM
BicycleBIKEEx: W-15kg D-60X50X40CM
Animals in the Hold up to 23 kgAVIHEX: NORM.1DOG IN CONTAINER W-15kg D-60X50X40CM
Animals in the Hold 24 kg-32 kgAVIHEx: MEDIUM.1DOG IN CONTAINER W-30kg D-60X50X40CM
Animals in the Hold 33 kg-45 kgAVIHEx: LARGE. 1DOG IN CONTAINER W-40kg D-60X50X40CM
Animals in the Hold (dogs) over 45 kgAVIHEx: OVER. 1DOG IN CONTAINER W-50kg D-60X50X40CM
Pet in the Cabin up to 8 kgPETC

Ex: 1 DOG W-8kg IN SOFT BAG D-40X35X21CM

Ex: 1 HAMSTER W-1kg IN CONTAINER D-25X20X20CM

Service dog in the cabin (**)SVANEx: Service dog W-10kg
AmmunitionAMMOEx: Ammunition case with W-5kg
Weapons (*)WEAPEx: W-2kg D-25X25X20CM
Extra Seat for Cabin BaggageCBBGEx: Violoncello W-10kg D-33X43X115CM
Extra Seat for ComfortEXSTEx: For Comfort
StretcherSTCRFree text
IncubatorINCBFree text
WheelchairWCHR/WCHS/WCHCn/a
Special meals (requested up to 7 days before the flight and only for passengers with food intolerances or allergies)SPMLEx: Pax allergic to nuts
Special mealsAVML/DBML/GFML/NLML/VGML/VLMLn/a
Accompaniment (except Young Passenger)MAASEx: Specify the assistance required
VIP PassengersVIPEx: Passenger’s title
Hearing impaired passengerDEAFEx: Specify whether the passenger is accompanied by a guide dog
Visually impaired passengerBLNDEx: Specify whether the passenger is accompanied by a guide dog
Passengers with intellectual or developmental disabilities who need assistanceDPNAEx: Alzheimer's or Down syndrome
Police CustodyPICAn/a

 

Notes:

On code-share flights, requests for sports equipment are requested as SPEQ.

(*) The transportation of weapons is only permitted within Portuguese territory.

(**) Available to/from the United Kingdom, Europe, Canada, Cape Verde, and the United States.