Requests for additional assistance services must be made up to 48 hours before the flight's estimated departure time. Confirmation of these requests requires assessment of flight and equipment availability and, in some cases, contact with other service providers, so if requested within 48 hours of the flight, there may not be enough time for the necessary evaluation, making it impossible to confirm the request.
When booking with a special service (SSR), the passenger must arrive early at the airport to complete all the necessary formalities.
| Name | SSR Code | Description |
|---|---|---|
| Pre-seat | n/a | n/a |
| Fast Track | FAST | n/a |
| Lounge | LOUG | n/a |
| Oxygen | AOXY | Information liters/minute |
| Unaccompanied Minor (5 – 11 years) | UMNR | Age |
| Additional Assistant (3 months — 5 years) | ESHO | Ex: Child with 2 years |
| First Excess Bag (up to 48h before travel) | ABAG | n/a |
| Second Excess Bag (up to 48h before travel) | BBAG | n/a |
| Third Excess Bag (up to 48h before travel) | CBAG | n/a |
| Bodyboard | BODY | Ex: W-10kg D-60X50X40CM |
| Surfboard | SURF | Ex: W-10kg D-60X50X40CM |
| Longboard | LONG | Ex: W-10kg D-60X50X40CM |
| Golf Equipment | GOLF | Ex: W-10kg D-60X50X40CM |
| Diving Equipment | SCUB | Ex: W-10kg D-60X50X40CM |
| Fishing Equipment | FISH | Ex: W-10kg D-60X50X40CM |
| Wakeboard | WAKE | Ex: W-10kg D-60X50X40CM |
| Skimboard | SKIM | Ex: W-10kg D-60X50X40CM |
| Kite Surf board | KITE | Ex: W-10kg D-60X50X40CM |
| Wind-Surfboard | WIND | Ex: W-10kg D-60X50X40CM |
| Tandems | TAND | Ex: W-10kg D-60X50X40CM |
| Ski/Snowboard Equipment | SKISS | Ex: W-10kg D-60X50X40CM |
| Kayak | KAYK | Ex: W-10kg D-60X50X40CM |
| Paragliders and Delta | PGLI | Ex: W-10kg D-60X50X40CM |
| Hang Gliding | HGLI | Ex: W-10kg D-60X50X40CM |
| Pole Vault | PVLT | Ex: W-10kg D-60X50X40CM |
| Musical Instruments up to 23 kg | MUSS | Ex: W-10kg D-60X50X40CM |
| Musical Instrument 23 kg to 32 kg | MUSM | Ex: W-10kg D-60X50X40CM |
| Musical Instrument 33 kg to 45 kg | MUSL | Ex: W-10kg D-60X50X40CM |
| Bicycle | BIKE | Ex: W-15kg D-60X50X40CM |
| Animals in the Hold up to 23 kg | AVIH | EX: NORM.1DOG IN CONTAINER W-15kg D-60X50X40CM |
| Animals in the Hold 24 kg-32 kg | AVIH | Ex: MEDIUM.1DOG IN CONTAINER W-30kg D-60X50X40CM |
| Animals in the Hold 33 kg-45 kg | AVIH | Ex: LARGE. 1DOG IN CONTAINER W-40kg D-60X50X40CM |
| Animals in the Hold (dogs) over 45 kg | AVIH | Ex: OVER. 1DOG IN CONTAINER W-50kg D-60X50X40CM |
| Pet in the Cabin up to 8 kg | PETC | Ex: 1 DOG W-8kg IN SOFT BAG D-40X35X21CM Ex: 1 HAMSTER W-1kg IN CONTAINER D-25X20X20CM |
| Service dog in the cabin (**) | SVAN | Ex: Service dog W-10kg |
| Ammunition | AMMO | Ex: Ammunition case with W-5kg |
| Weapons (*) | WEAP | Ex: W-2kg D-25X25X20CM |
| Extra Seat for Cabin Baggage | CBBG | Ex: Violoncello W-10kg D-33X43X115CM |
| Extra Seat for Comfort | EXST | Ex: For Comfort |
| Stretcher | STCR | Free text |
| Incubator | INCB | Free text |
| Wheelchair | WCHR/WCHS/WCHC | n/a |
| Special meals (requested up to 7 days before the flight and only for passengers with food intolerances or allergies) | SPML | Ex: Pax allergic to nuts |
| Special meals | AVML/DBML/GFML/NLML/VGML/VLML | n/a |
| Accompaniment (except Young Passenger) | MAAS | Ex: Specify the assistance required |
| VIP Passengers | VIP | Ex: Passenger’s title |
| Hearing impaired passenger | DEAF | Ex: Specify whether the passenger is accompanied by a guide dog |
| Visually impaired passenger | BLND | Ex: Specify whether the passenger is accompanied by a guide dog |
| Passengers with intellectual or developmental disabilities who need assistance | DPNA | Ex: Alzheimer's or Down syndrome |
| Police Custody | PICA | n/a |
| Portable Oxygen Concentrator | PPOC | Not to be used onboard or To be used onboard (only with MEDIF) |
Notes:
On code-share flights, requests for sports equipment are requested as SPEQ.
(*) The transportation of weapons is only permitted within Portuguese territory.
(**) Available to/from the United Kingdom, Europe, Canada, Cape Verde, and the United States.