Reduced Fare Transportation Regulation

This regulation is valid for flights operated by the SATA Group.

IATA Agents

Reduced Fare Transportation (AD) are given by the SATA Group to Travel Agents, based on the previous year sales volume.

The AD requests shall be made by the travel agency's director or by someone appointed by the director. All travel agency employees must be duly registered on the website to benefit from the AD.

Non-IATA Agents

For Non-IATA Travel Agents, the SATA Group grants Reduced Fare Transportation (AD) with a 50% discount.

Conditions for granting AD:

1. 1 – AD bookings (subject to availability), reduced fare transportation requests, issuances, and involuntary changes are made through respective GSA in your Market or if your Market does not have a GSA please forward to helpdesk.agents@sata.pt;
2. 2 – Voluntary changes must be made through the Contact Center (open 24h), by calling +351 296 209720 or emailing info@sata.pt;
3. 3 - Bookings previously made with public fares cannot be converted into AD bookings;
4. 4 – The AD is valid for Travels Agents who are active and on the Agency’s staff;
5. 5 – The Reduced Fare Transportation for companions is always AD50 and taken from each Agency’s allotment. Each employee is entitled to one companion per trip, and both must be in the same booking;
6. 6 - For AD emissions, YQ does not apply;
7. 7 – For AD issuances, a Ticket Service Fee (XP) of 6€/$9 per ticket will apply;
8. 8 – AD authorization is valid for the entire calendar year in which it is requested. Once the ticket is issued, it is valid for 3 months to start the trip and 6 months from the start date to finish the trip;
9. 9 – After the reduced fare transportation is granted, the Travel Agent may change the date and/or the route, maintaining the AD discount/authorization initially granted and on the same Company. In case of tickets already issued, the fare and taxes must be updated, as well as the No-show fee, if applicable;
10. 10 - If the ticket has not been issued, the authorization can be reset. If the ticket has already been issued, the authorization can only be restored on the day of issuance;
11. 11 – For FAM TRIPS and Guides (duly accredited), the AD should be requested by e-mail your respective GSA in your Market or if your Market does not have a GSA please forward to helpdesk.agents@sata.pt, up to 5 days before the travel date;
12. 12 – Cancellations and changes: 
    1. TKT fully unflown: refundable;
    2. TKT partially flown: fare recalculation, the amount to be refunded being the difference in fare + taxes;
    3. Ticket Service Fee (XP) not refundable;
    4. Changes are allowed, without penalty;
    5. In case of No-show, applicable fare penalty will be applied.
13. 13 - In case of non-compliance, SATA reserves the right to inhibit or suspend the granting of reduced fare transportation.

Interpreter Guides:

Discounts will be granted per IATA season and a minimum number of passengers in GRP, with tickets issued in the following terms:

• Low Season
  • Groups between 10 to 14 paying adult passengers - AD50N1
  • Groups between 15 to 20 paying adult passengers - AD75N1
  • Groups with more than 20 paying adult passengers - AD00N1
     
• High Season
  • Groups between 10 to 25 paying adult passengers - AD50N1
  • Groups between 26 to 35 paying adult passengers - AD75N1
  • Groups with more than 35 paying adult passengers - AD00N1

2024 – High Season:

14JUN24 to 30SEP24
18DEC24 to 05JAN25
1 week before and after Easter

2024 – Low Season:

05JAN24 TO 13JUN24
01OCT24 TO 17DEC24

Note: When applying for an AD, contact your GSA at your Market or if your Market does not have a GSA, forward to helpdesk.agents@sata.pt of all PNRs, with tickets already issued.

Other information:

The AD discount is given according to the classes below, with the Economy discount being given on the Basic brand and the Comfort discount being given on the Plus brand.

Issuance AP:

Legend:
AP - Advanced Purchase
BD - Before Departure
AB - After Booking

Blackout Periods 2024:

Domestic / Europe
22MAR24 to 07APR24
01JUL24 to 30SEP24
18DEC24 to 05JAN25

Inter-islands
14JUN24 to 30SEP24
18DEC24 to 05JAN25

North America and Bermuda
15APR24 to 20OCT24
01DEC24 to 10JAN25

Africa
15APR24 to 30SEP24
01DEC24 to 10JAN25

Note: Reduced fare transportation may be granted, within the blackout periods, for professional trips: Guides, FAM TRIPS, and participation in Fairs, always duly documented.