Dear Agent,
Due to the general strike announced by CGTP-IN and UGT unions, there may be operational constraints at SATA Air Açores and Azores Airlines on December 11. SATA will offer flexibility in changing bookings for that day. Please check the conditions below:
- Changes of flights
Changes are permitted for dates outside the strike period, without penalties or fare differences. Changes are permitted for flights between December 6 and 16, excluding the day of the strike (on December 11).
To update/reissue tickets, please get in touch with us through the usual channels.
- Refunds under Involuntary
Not authorized.
Note: Tickets voluntarily changed by the passenger, without cancellation of the flight initially booked by the company, do not entitle the passenger to assistance or compensation under Regulation (EC) No. 261/2004. The right to assistance applies only in the event of actual flight cancellation.
Thank you for your support.
Thursday, November 27, 2025 - 16:02