Dear Travel Agent,
Following the latest Newsletter regarding the strike notice issued by the SINTAC and SITAVA unions, covering SATA Handling employees from 21 October to 3 November 2026, we would like to share the following updates and procedures:
1. Applicable Airlines
Operators: SATA Air Açores and Azores Airlines
Period covered by this procedure: All reservations including flights between 21 October and 3 November 2026, inclusive, regardless of the specific date or time of operation of the flight within this period.
Endorsement: SATA HANDLING STRIKE | 21 OCT to 3NOV 2026
2. Flight Changes
Flight changes are permitted without penalties or fare differences for flights operated by the SATA or under ACMI arrangements, provided that the new travel date falls within the defined flexibility period. Accordingly, changes may be made to flights scheduled between 18 October and 10 November 2026, inclusive.
3. Reissues
As an exceptional measure related to the strike, tickets issued on stock 737 and 331 may be reissued as involuntary changes without prior authorization from support services.
Reservations modified under this procedure must include the following endorsement: SATA HANDLING STRIKE | 21OCT to 3NOV 2026
4. Refunds:
Refunds are not permitted unless otherwise provided for under the applicable fare rules.
Important: Passengers who voluntarily change their booking under this flexibility policy, without the airline having cancelled the originally booked flight, are not entitled to assistance or compensation under Regulation (EC) No. 261/2004.
The right to assistance applies only in the event of an actual flight cancellation.
5. Minimum Services:
For your reference, please find the list of guaranteed minimum services, available here.
6. Recommendations
- Whenever possible, encourage passengers to travel with cabin baggage only, in accordance with the airline’s baggage allowance limits. Carry-On Baggage | Azores Airlines
- Recommend online check-in via www.azoresairlines.pt.
- Reinforce the importance of complying with airport reporting times for both check-in and boarding. Check-in times | Azores Airlines
Thank you for your attention and cooperation. Should you require any additional information, please do not hesitate to contact us through the usual support channels.
Monday, October 19, 2026 - 11:55